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Description
HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service 2u Chassis SupportThis 5 year, extended HPE Tech Care service is crafted for enterprise IT environments that demand maximum uptime, predictable budgeting, and proactive guidance across both hardware and software. Designed to support on premises deployments and as a service workloads, this Critical Service with Comprehensive Defective Material Retention delivers direct access to product specific experts, proactive operational guidance, and multi channel support to help
This 5-year, extended HPE Tech Care service is crafted for enterprise IT environments that demand maximum uptime, predictable budgeting, and proactive guidance across both hardware and software. Designed to support on-premises deployments and as-a-service workloads, this Critical Service with Comprehensive Defective Material Retention delivers direct access to product-specific experts, proactive operational guidance, and multi-channel support to help you move beyond reactive issue resolution. With on-site coverage, rapid parts and labor, and a robust support ecosystem, your IT team can focus on strategic initiatives while HPE helps minimize risk and accelerate outcomes.
- Workload-focused expert support. Gain direct access to specialists with hardware and software expertise tailored to your specific workloads. HPE Tech Care goes beyond basic triage by offering General Technical Guidance for operation, management, and security, enabling your team to optimize performance and reliability across your environment.
- Comprehensive Defective Material Retention (DMR). This feature ensures defective parts are captured and managed under the service terms, helping reduce downtime and streamline problem resolution. DMR support is designed to accelerate root-cause analysis and speed up remediation when hardware faults occur.
- 6-hour repair service response time. When issues arise, you can expect a rapid response within six hours, with on-site repair capabilities to minimize downtime and keep critical systems operating at peak reliability.
- Five-year, predictable coverage. A long-term service commitment that delivers consistent support over a full 5-year term, helping you forecast maintenance costs, plan upgrades, and maintain system performance without surprise expenditures.
- Multi-channel, responsive access. Telephone, real-time chat, automated incident logging, and HPE-moderated forums provide flexible, well-defined response times. This multi-channel access reduces triage time and speeds issue resolution while ensuring you stay informed throughout the process.
Technical Details of HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service 2u Chassis Support
- Coverage scope: Operational support for HPE hardware and software products, including both on-premises deployments and as-a-service versions, with service reaching across the 2U chassis ecosystem.
- Defective Material Retention: Comprehensive DM Retention included to optimize fault handling and ensure defective material is managed through the service lifecycle for faster remediation.
- Response and repair: 6-hour repair service response time, with on-site support to limit downtime and maximize system availability.
- Service duration: 5-year extended service term designed for dependable, long-term support and budget predictability.
- Chassis coverage: Specifically tailored for 2U chassis environments, ensuring integrated support across the common rack-mounted infrastructure components used in enterprise data centers.
How to install HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention
- Purchase and activate the service contract through your HPE account, aligning the coverage with the exact hardware and software assets in your environment.
- Provide the asset identifiers (UPC or SKU) for the devices to be covered, so HPE can map coverage to your 2U chassis fleet and ensure precise entitlement.
- Schedule onboarding with a dedicated HPE Tech Care specialist to review your workload profiles, critical systems, and maintenance windows to minimize disruption.
- Set up access to the support channels (phone, real-time chat, automated incident logging, and forums) and ensure the assigned contacts and escalation paths are in place for rapid issue handling.
- Begin proactive engagement: leverage General Technical Guidance and best-practice recommendations, monitor for potential risks, and leverage the five-year coverage to maintain optimal performance and reliability across your environment.
Frequently asked questions
-
What does Comprehensive Defective Material Retention cover?
Comprehensive Defective Material Retention covers the handling and retention of defective parts during the service period, facilitating faster fault resolution and reducing downtime by ensuring appropriate materials are available to support repair activities. -
Does this service support both on-premises and as-a-service deployments?
Yes. HPE Tech Care Critical Service with Defective Material Retention provides coverage for hardware and software across on-premises deployments and as-a-service models, including appropriate workload contexts. -
What is the guaranteed response time?
The service guarantees a 6-hour repair service response time, with on-site assistance to limit downtime during critical incidents. -
How long does the service last?
The service is offered for a 5-year term, providing long-term coverage and predictable maintenance budgeting. -
What assets are covered under the 2U chassis support?
The coverage explicitly includes 2U rack-mountable chassis solutions, with parts and labor support designed to maintain uptime for these common enterprise configurations.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.2 ★★★★★
Based on 1752 reviews
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Product Reviews
★★★★★ 5
Great cuddle toy!
Color: Bunny (Mauve), Size: Medium, Color: Bunny (Mauve), Size: Medium
My Lolli loved this bunny. Just the right size for her to cuddle with. It’s soft and cute with just enough crinkle noise to keep her interested. Loved the color!!
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Reviewed in the United States on May 27, 2026
★★★★★ 5
Best toy for Fetch, Inside and outside. I have multiple of them!
Color: Colors May Vary, Size: 5.5 Inch
Size: LARGE
This is hands-down my favorite toy for playing fetch/exercising my dog. I've already bought 2 of these, and I am buying a third because the first one is being rotated out (it got baked by the sun after 3 years outside haha).
My Story:
My dog LOVES to play. All the time. Inside and outside (well duh, all dogs do). But this toy allows me to play inside while not worrying too much about breaking things. My dog has grown out of his "chew to DESTROY it!" phase, so he is able to keep his toys for a long time.
I hate touching toys after they've been slobbered all over, it keeps me from playing with him! There are so many toys that become slippery or slimy after just one throw! But THIS is a great toy because you are able to pick it up with one finger, and just fling it really easily, without getting your hands all gross.
In fact, when i'm playing outside with my dog, I actually KICK these (large or jumbo size only) instead of throwing them. They are perfect for that! and I can get a good kick and consistent placement every time with this thing. And then, I don't have to touch it with my hands AT ALL!
Reasons I love it:
- Non-destructive Indoor Play: I like that this thing keeps its shape, but when it hits things, it just doinks off really lightly and doesn't cause any marks or damage to walls, windows, etc. Note: my house is also not full of knick-knacks or delicate items placed all around that are in harm's way. I'm sure it could knock down some little glass vases if it made contact.
The point is, if you place your throws well, you are very unlikely to damage anything in your house (besides your wood floors from your dog's nails sliding all around haha).
- Quiet: When you kick/throw this toy, and then it lands on the ground/hardwood, it doesn't sound like a bomb went off in your house. It lands softly and lightly, as if you tossed a half-empty toilet paper roll. I have hardwood at my house, so when I play with other toys, they land on the floor and go BOOM as if you just dropped a 20lb weight! If someone else is playing with my dog with other toys and i'm in the other room, it nearly scares the pants off me. I run in and say, "WHAT THE HELL IS GOING ON --oh, you're just playing! so cute. Sorry, continue on."
- Slobber-Free: You don't have to touch the slobbery part in order to throw it or kick it to your dog! Very easily kick-able; it's my preferred method of playing fetch (least energy for me, although I should be the one running, ha).
- Easy to catch: Super easy for my dog to catch. He should be a wide receiver cuz he catches things that, when I kick it, while it's in the air i'm thinking, "AW CRAP, that's way too far..... OH WAIT, he got it?!?! noiiice!" Makes an amateur "quarterback" proud lol.
- Price: It's not $20 per ball! Some toys are $20 and they make you REALLY have to think ... "Does he REALLY need this toy....??" the answer is always NO, (because he has a million toys that are perfectly good). And then I waver so long on the purchase that I forget it even exists!
- Longevity: If your dog is past the "MUST.DESTROY.ALL.THINGS!" stage, then it will last a long time. After 3 years, I'm finally replacing/rotating-out the first one I bought 3 years ago. It has been in the sun, rain, winter, mud; everything. I could still use it; it's totally usable! I was just like, "Eh, why not get a new one?" Honestly, you can never have too many of these. seriously.
- Light, Easily Portable: I always pack these in my dog bag. They are light, and they can smoosh into the bag to a smaller size if my bag is full. No problem.
- Least-annoying toy that your dog brings to you: My dog likes to HINT that he wants to play by bringing his toys and setting them in my lap (wherever i am). With most of his other toys, my reaction is, "GROSS! it's already so slimy!" and I flick it off of me. This Hole-Y Roller is light and not slimy so you can quickly fling it for your dog without getting side-tracked from whatever “unimportant human activity” you’re doing.
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Reviewed in the United States on September 12, 2018
★★★★★ 5
Fun with a creative twist
Color: Colors May Vary, Size: 5.5 Inch
This would be a toy to get creative with. The quality is there. It’s a nice size it rolls so it’s great as just a bowl that’s slightly rubbery silicone like that the dog can play with and chew a bit. If you have a strong tour, and you believe that they chew everything that you give them eventually they would probably chew it open. Our puppy likes it plays with that as a typical ball. It’s perfect because he can grab it in his mouth and walk around with it lightly and easily. We do take a kitchen towel. Roll it with treats and shove it inside and he’ll have to try and retrieve that that towel with the treats so it kind of gives us a few minutes of peacefulness. You can create so many different fun games with it because you have access to place things inside you know the holes are slightly big so the items inside would have to be of a good size. We have put his his large wishbones inside to allow for him not to have to hold the bone and it gives him some sort of structure as well as if it rolls away, he finds it to be a game so that’s nice. It’s made well. It’s good quality. I like how it’s blue so the dog could see the color and it’s easy to store cause it’s not huge.
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Reviewed in the United States on January 11, 2026
★★★★★ 5
Buy it!!!! It’s great!!!
Color: Blue, Size: 5.5 Inch, Color: Blue, Size: 5.5 Inch
My dog is obsessed with this ball!!! It is very sturdy and he has fun chewing it and playing with it. I bought the biggest size for my mini Goldendoodle. Buy it!! It’s a winner!!!
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Reviewed in the United States on April 15, 2026
★★★★★ 5
Great toy for both inside & outside play!
Color: Pink, Size: 3 Inch, Color: Pink, Size: 3 Inch
My Yorkies love this toy! This is my 3rd purchase of the same type of ball - the small 3" JW Pet HOL-lee ball. I bought one for my first Yorkie, she loved it, so when I got another Yorkie puppy, I bought a 2nd. They play with them so much that they sometimes get left outside. The green one was faded and started to blend it with the grass, so I bought a new one. It's great for a game of fetch, and isneasy to wash. Wish I could select a specific color, as I'd really like a purple one.
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Reviewed in the United States on July 20, 2025