Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 6 - Jul 11
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Description
Hewlett Packard Enterprise Hpe 4y Tc Bas Wdmr Oem Dl320 Gen11hw SvcThe HPE Pointnext Tech Care Basic with Defective Media Retention is an extended service offering designed to provide comprehensive support for HPE hardware and software products. This service allows IT teams to focus on strategic initiatives rather than reactive troubleshooting, making it an essential investment for businesses looking to enhance operational efficiency while ensuring that their IT infrastructure remains reliable. Proactive Support: HPE
The HPE Pointnext Tech Care Basic with Defective Media Retention is an extended service offering designed to provide comprehensive support for HPE hardware and software products. This service allows IT teams to focus on strategic initiatives rather than reactive troubleshooting, making it an essential investment for businesses looking to enhance operational efficiency while ensuring that their IT infrastructure remains reliable.
- Proactive Support: HPE Tech Care Service empowers IT teams to focus on business growth by providing proactive support that seeks out better operational practices.
- Direct Access to Experts: Customers gain direct access to product-specific specialists who offer expert guidance tailored to the unique workloads of their organization.
- Multi-Channel Support: Enjoy flexible support options through various channels such as phone, real-time chat, automated incident logging, and moderated forums with defined response times.
- Defective Media Retention: The service includes defective media retention, ensuring that businesses can maintain control over their sensitive data while efficiently managing hardware replacements.
- Next Business Day Service: Benefit from a reliable Next Business Day Parts and Labor service response time, minimizing downtime and maximizing productivity.
Technical Details of HPE Pointnext Tech Care Basic
- Service Type: Extended Service
- Duration: 4 Years
- Support Coverage: On-premises and as-a-service HPE hardware and software products
- Service Features: General Technical Guidance, Defective Media Retention, On-site Support, Next Business Day Response
How to Install HPE Pointnext Tech Care Basic
Installation of the HPE Pointnext Tech Care Basic service is straightforward:
- Purchase the HPE Pointnext Tech Care Basic service through an authorized HPE distributor.
- Receive confirmation and service details from HPE.
- Register your HPE products on the HPE support portal to activate your service.
- Familiarize yourself with the support channels available for assistance.
Frequently Asked Questions
What is included in the HPE Pointnext Tech Care Basic service?
This service includes technical support, general guidance for operations, defective media retention, and next business day parts and labor service.
How does defective media retention work?
Defective media retention allows customers to retain failed drives and other components for secure data handling while HPE replaces or repairs the defective parts.
What is the response time for support requests?
HPE's Tech Care Service guarantees a Next Business Day response time for parts and labor service, ensuring minimal disruption to your business operations.
Is this service available for both on-premises and as-a-service products?
Yes, HPE Pointnext Tech Care Basic supports both on-premises and as-a-service HPE hardware and software products.
How can I access support?
Support can be accessed through various channels including telephone, real-time chat, automated incident logging, and HPE moderated forums.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.8 ★★★★★
Based on 566 reviews
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Product Reviews
★★★★★ 3
Samples great, purchased product not
Style: Restorative Protective Cream-1.3 Fl Oz
My dermatologist recommended this cream after a laser procedure, and gave me some samples to take home. I found the thick, smooth cream calming and protective for my irritated skin. The zinc oxide leaves a whitish cast at first, which does tend to fade after it sinks in, but it could be problem if you have darker skin. Not an issue for me since I’m pale.
Because I liked the samples, I ordered two full-size tubes. Both arrived with the product inside completely separated. The texture was nothing like the samples. I opened the first tube and clear, watery liquid spilled everywhere. I quickly recapped it, shook and squeezed the tube as much as possible to try to re-emulsify the product, and it remained stubbornly separated, with chunky white paste suspended in thin liquid. I’ve thoroughly shaken the second tube and continue to hear the sloshing of thin liquid. So apparently once the cream has separated, it will not re-mix.
I don’t know what caused the unacceptable condition of the product—manufacturing variation, storage conditions prior to shipping, or conditions during shipment. Whatever it was, I would not buy this product in this way again. The samples were a five star product. The full size product I received was zero stars.
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Reviewed in the United States on February 15, 2026
★★★★★ 4
Helped calm my damaged skin barrier, but expect stinging on very raw skin
Style: Restorative Protective Cream-1.3 Fl Oz
I bought this because I severely damaged my skin barrier and needed something gentle that would help my skin calm down and heal. My skin was extremely sensitive, raw, irritated, tight, and honestly uncomfortable even with water touching it.
This did help, but I do want to mention that if your skin is VERY damaged or raw, there can be some stinging at first. I experienced that myself during the first few applications. The stinging didn’t last long for me, but I think it’s important to mention because people with damaged barriers are usually desperate for relief and can panic when products sting.
What ended up helping me most was using this as part of a simple barrier repair routine instead of using it alone.
What I personally did:
* Wet my face first with either water or Avène Thermal Spring Water so my skin was damp but not soaking wet
* Applied the Avène Cicalfate onto the damp skin
* At night, I sealed everything in with CeraVe Healing Ointment (Aquaphor would probably work too)
I repeated this every night before bed and sometimes during the day if I was staying home.
If I was leaving the house during the day, I would do the same steps but use sunscreen instead of sealing with ointment. I honestly think sunscreen is extremely important when your skin barrier is damaged and trying to heal because irritated skin feels even more sensitive when exposed to sunlight.
I used this day and night, very easy to use, and didn’t experience breakouts from it. The texture is thick but comforting once applied, especially when your skin feels dry and stripped.
Overall, I would buy this again. I don’t think it’s some overnight miracle product, but it genuinely helped my skin calm down and recover when my barrier was damaged. I personally didn’t notice any strong fragrance, which I appreciated since my skin was already extremely irritated. I also like how versatile this product is. Even though I originally bought it for barrier damage, I can see why people use it for irritation from retinol, over-exfoliating, dry patches, or skin that just feels compromised in general.
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Reviewed in the United States on May 14, 2026
★★★★★ 5
Holy Grail of Moisturizers
Style: Restorative Protective Cream-3.3 Fl Oz
I bought this after hearing a dermatologist on Instagram rave about this cream and now I see why. As someone who suffers from pretty severe eczema this is my go to holy grail for flair ups. Perfect for sensitive skin and can be used daily. It is very thick so provides a thick layer of moisture on your skin. I will say I have bought 2 sizes in this and the smaller size (1.3fl oz) did separate and had a liquid part that would come out. I have bought numerous tubes of the larger size (3.3fl oz) and never had an issue with separation with the larger size. I’m learning as I get older that more expensive does not mean better quality skincare. This is one that is not only affordable, but will also give you noticeable results. I have everyone in my whole family using this product!
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Reviewed in the United States on May 17, 2026
★★★★★ 5
Not greasy and no fragrance
Style: Updated Formula
Excellent moisturizer for my sensitive skin.
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Reviewed in the United States on May 26, 2026
★★★★★ 5
Great lotion for very dry skin
Style: Updated Formula
I had a laser done on my face and the products they gave me weren't working. This came highly recommended so I gave it a try. I'm very glad I did! It moisturized my face really well without appearing greasy.
I used the rest when my face got dry from winter (in th midwest).
Felt very rich and smooth. Medium thickness.
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Reviewed in the United States on December 19, 2025
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